Terms and Conditions

General Terms and Conditions


  • Prices are quoted inclusive of UK duty and VAT. We reserve the right to    change our prices and pass on increases should they be incurred.


  • Payment should be made at the time of order with the modalities indicated  subsequently in the section payments.


  • Missing wine or cases damaged in transit must be reported to us within 3 days  of receipt of advice of despatch. If you are expecting a delivery and have not    received it within 3 working days, please notify us. Cases should be opened  and examined on arrival. If this is not possible, the carrier's sheet must be    signed "unexamined'.


  • Cancellation of an order is possible in part or in full, for up to 10 days after the delivery is made. We will then arrange collection of the wine and reimbursement of the appropriate sum.


  • Substitute wines may be used to complete an order if a particular wine is out of stock. In these instances, a member of our staff will endeavour to contact you to explain the situation and, where appropriate, to discuss the possible alternatives. In theabsence of instructions to the contrary, an appropriate substitute may be used to complete an order, providing that we are confident it is fully the peer of, and as good value as, the unavailable item.


  •  Data Protection law governs the retention and use of personal customer information by Director of Villa Sofia Wine. Any such data is held in compliance with the regulations and we will not pass information to others to allow them to market to you.

According to regulations in force is recommended use 3/4 unit for day for man and 2/3 unit for day for woman.


Terms and Condition for B2B


For Customers Business to Business apply the same conditions, except that the deal remains confidential


Contract of Sale


The wine purchase, like of all the alcoholic ones, exclusively is allowed to the greater ones of 18 years.

Villa Sofia Wine is a store on-line that the enforced norm in matter of e-commerce respects.


For every carried out order Villa Sofia Wine it emits invoice of the material sent through email

to the registered person of the former order . The data supplied from the customer at the moment of the order they will be inserted in the invoice.

No variation will be possible after the emission of the same invoice.

The corrected reception of the order is confirmed  from Villa Sofia Wine by means of answer via email, envoy to the address of communicated e-mail from the customer.

Such message of confirmation will contain all the data inserted from the customer who engages itself to verify some  Correctness and to communicate eventual corrections timely.


Carrying out the order on the situated Italian Wine Selection the customer declares to have taken vision, of the conditions of  sale, of the modalities of payment proposed and all the purchase procedure.



Right of withdrawal

Purchases Villa Sofia Wine Limited on the site are subject to the discipline of the Legislative Decree no. 206/05, dictated in the field of distance contracts, in cases where the delivery of the goods takes place at the residence of the purchaser, as such purchases are concluded outside from business premises. Community legislation more commonly

known as the right of withdrawal; provides that this right is exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, therefore, can not be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties. What is: the consumer is entitled to cancel the contract within 10 working days of receipt of the goods, returning the goods to which the cancellation to the seller, which will reimburse the price of the goods returned. The right of withdrawal does not apply to products delivered sealed that have been opened by the consumer. To exercise this right you must have the following documents and information:


• original invoice (indicating the order number, invoice, account number)

• In case of partial withdrawal, as well as the purchase invoice, the item number / s products

• bank details for the transfer The procedure is as follows: communication that expresses the will of withdrawal may be anticipated by fax, telegram, telex and email, if confirmed by registered mail within 48 hours. The notice shall be sent by registered Ar within 10 days. working from

receipt of goods. The registered letter will be addressed to: Villa Sofia Wine Limited Longfield Rd, Royal Tunbridge Wells, Tunbridge Wells, Kent TN2 3EY Phone 07435402608 mail : g.dipalma@villasofiawine.com The letter must contains the declaration of intent to exercise the right of withdrawal, indicating all the data mentioned above (order, invoice and customer number, item number of products to be subject to withdrawal, bank account).

How do I ship to return: After enabling the practice of withdrawal must include the original envelope containing the goods in appropriate packaging so as to protect the original product from any damage, or alteration.Villa Sofia Wine Limited reserves the right to reject the goods received concerning non-compliance with the above procedure. The goods must be sent at his own expense within a maximum of 20 days from the receipt to the following address: Villa Sofia Wine   Limited Longfield Rd, Royal Tunbridge Wells, Tunbridge Wells, Kent TN2 3EY  As soon as possible and in any event within 30 days of receipt of the cancellation notice, we will be credited to the Consumer refunds. The only costs to be borne by the Customer are those relating to the return of the product.



Minimum order: 6 bottles
Shipping: For orders over 120 £, shipping is free
                  For orders below 120 £ expenses amounted to:10£+VAT